Privacy Policy

Effective Date: May 16, 2026

1. Information We Collect

Personal Information

• Name, email address, and phone number
• Event details you choose to share, such as date, guest count, venue, and the kind of event you are planning
• Opt-in records and timestamps for SMS

How phone numbers and SMS consent are collected

Phone numbers and SMS consent are collected only through the chat widget on https://www.billhansencatering.org. The consent checkbox is not pre-checked. You will not receive text messages unless you enter your number and check that box yourself.

Non-Personal Information

• Website usage patterns and analytics, including Google Analytics and LocaliQ
• Cookies and similar technologies

Customer Communication

• Records of inquiries, consultations, tastings, and event planning conversations started in the chat widget
• Messages you send us, and the transactional texts we send in reply

2. How We Use Your Information

• Responding to catering and event inquiries
• Scheduling consultations and tastings, confirming events, and sending logistics or day-of updates you asked for
• Providing and improving our catering and event production services
• Customer care related to an inquiry or booked event
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Keeping records of your communication preferences and consent

We do not use your phone number to send marketing or promotional text messages. This program is transactional only.

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into SMS through the chat widget, you agree to receive transactional text messages from Bill Hansen Catering about your inquiry and event. These messages may include replies to your chat, consultation and tasting scheduling, event confirmations, logistics, day-of updates, and customer care. We do not send promotional or marketing texts.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in through the chat widget
• We maintain timestamped records of opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable law
• Consent to receive texts is not a condition of purchasing catering or event services

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you opt in again
• Opt-out requests are processed promptly

Message Frequency & Content

• Message frequency varies based on your inquiry and event
• Messages relate to the services you asked about or booked
• We do not send promotional content by text

Help & Support

• Reply HELP for assistance, or call 305.858.6660
• Customer support is available Monday through Friday, 9:00 AM to 5:00 PM

Carrier Information

• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We keep SMS opt-in information and consent records confidential.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

• Vendors who assist our operations, such as scheduling tools and payment processors
• SMS aggregators and providers, solely to deliver messages you consented to receive
• Analytics providers, including Google Analytics and LocaliQ, for site measurement

Service providers are expected to use the information only to perform services for us.

Legal Compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers

• In connection with a merger, acquisition, or sale of assets
• In such cases, your data remains protected under the terms of this policy

5. Data Security

• Safeguards for sensitive data in transit and at rest
• Access controls for systems that store customer information
• Staff expectations around handling personal information

No method of transmission over the Internet or electronic storage is completely secure. We use reasonable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Understand how the site is used, including through Google Analytics and LocaliQ
• Remember preferences where applicable
• Improve the website

You may control cookies through your browser settings. Blocking cookies may limit some features of the site. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout and learn about LocaliQ opt-out at https://localiq.com/optout/.

7. Your Rights & Choices

• Ask to access, update, or delete personal information we hold about you
• Opt out of SMS messages by replying STOP
• Withdraw consent for future communications

To exercise these rights, contact us using the information in Section 10.

8. Third-Party Links

Our website may link to third-party websites, including social media. We are not responsible for their privacy practices. This policy applies only to information collected by Bill Hansen Catering.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will be posted on this page with the effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Bill Hansen Catering
2167 South Bayshore Dr.
Coconut Grove, FL 33133
Phone: 305.858.6660
Email: [email protected]
Website: www.billhansencatering.org

Hours: Monday–Friday, 9:00 AM – 5:00 PM. Saturday and Sunday: closed.

By using our website and services, you consent to this Privacy Policy.